WARNING ABOUT TUFFY IN BLACKLICK, PLEASE SHARE!! So our family has been using Tuffy in Blacklick for the past three years and have always had great service. New Management took over in October little did I know but I had my oil changed and they called me and told me my car was ready for pickup. When I got there to pick my car up my hood wasn't even latched properly as you can see from this photo. When I went back in and spoke to Brandon and the owner they both told me that my hood was broken when I brought it there they refused to make it right I asked for a refund they refused to refund my money. As you can probably imagine things got a little ugly and when they did Brandon simply looked at me and told me to get out of his shop. When I said "make me" they threatened to call the police which they did and I said fine I'll wait right here in the parking lot for them. Beware of Tuffy in Blacklick I wouldn't send my enemies to have work done on their car to this shop.
Quick, courteous service. Prices are quite competitive. Oil change was a great deal less than Jiffy Lube and Valvoline Instant Oil Change.
BEWARE!! I just had the worst experience, the owner/general management here is extremely poor. My last visit in October 2016, I found they were under new management. I had always had pretty good service with the former owners. The new Gen. Mgr., Brandon Esber, said he had worked here and purchased from the former owner. I got my usual full synthetic old change and then purchased a year long maintenance package which included oil changes and tire balance/rotation for an added $230. When I visited today to have an oil change I was told it could not be done without the receipt I was given. Since I did not have that with me (in a file at home), the older woman at the counter, although she could verify my purchase, said I could not have the service done. Really?....I don't live particularly close, work in outside sales & drive 60-100 miles per day. When my car indicator tells me to change the oil, I need to do it. The woman was not accommodating at all. I asked to just have a refund of my purchase and she said THAT could not be done w/o the receipt/paper originally given. This made me extremely frustrated and she went to get the manager, Brandon Esber. Her comment, "do you wanna just deal with this woman?" When he came in, I asked him what happens if someone loses the paper, am I out $230?? He said I could pay now and they'd refund (sure) when I brought the paper. (But what if you lose the paper? And I don't want to make an extra trip. They have everything in their database!) I was furious. What a scam. An oil change that should have taken 45 minutes was now going to be at least two trips and potentially more out-of-pocket. I again asked to just be refunded since I had not used any of the visits. His response, "That's not going to happen." Really? Nice way to run a business! I dropped a couple choice words and he dropped a couple in return and I left. Went down a couple blocks to Goodyear and was done in 30 minutes. PLEASE DON'T WASTE YOUR MONEY HERE. THEY HAVE NO ETHICS. IT COST ME $230 TO FIND OUT.
Oil changes are quick and thorough. Make an appointment if you don't want to wait, they're good about staying on schedule!
Don’t go to this place. They are terrible and the employees there don’t stand up for their mistakes. Me and my family went here all the time and now they have lost us. The management there is terrible and all they want is your money.
Tuffy Auto Services Center is a US Car Repair based in Blacklick, Ohio. Tuffy Auto Services Center is located at 65 N Waggoner Rd, Blacklick, OH 43004, USA.
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